Tech support for social by social
Our Microsoft 365 Cloud Support Service is designed to meet your needs and your budget.
TechForGood proudly offers a highly-subsidised IT support service tailor-made for our sector, to help you tackle your IT related issues and get the best of your Microsoft 365 environment. With TechForGood's service desk, you can get the technology support you need and amplify your impact by letting us do your heavy tech lifting.
TechForGood
Support-as-a-Service
Tech for Good provides a support program designed to meet the needs and requirements of the social sector.
Our support program offers you the options you need to maximise your support investment while allowing you to focus on your core business.
Our tech support is effective, easy to understand and cost effective
TechForGood
Support-as-a-Service
This service provides Level 1, 2 & 3 Service Desk to fully support our customer’s Microsoft365 environment,
covering Microsoft Office 365, Microsoft SharePoint Online, Microsoft Dynamics 365, Microsoft Azure Active Directory and Microsoft Intune.
Support-as-a-Service Levels
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Level 1 - First Line & General IT Support
- Desktop OS
- Server Administration (Active Directory, DNS, DHCP)
- Office 365 Management
- Vendor Case Management
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Level 2 - 2nd Line Support & Troubleshooting
- Server OS
- Virtualisation and Storage Management
- 365 Application specific (Sharepoint, Intune, Azure AD)
- GUI based networking except advanced networking (VLAN, NAT etc)
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Level 3 - 3rd Line Complex Management and Troubleshooting
- Virtualisation troubleshooting
- CMD Line Networking
- Application Specific Knowledge
- SQL on Premise
- Exchange on Premise
- Complex Windows Troubleshooting for issues not solvable by a 2nd Line Engineer in under 1 hour.
Microsoft 365 User Support-as-a-Service Plans
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Description:
Remote Support
Per Device
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Coverage
Week days, 8am to 6pm
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Duration
1 Month
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Minimum Term
12 months
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Number of tickets
per month?Unlimited
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£19.95
Unit price ex VAT
- Learn More
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Description:
Remote and on-site support
Per Device
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Coverage
Week days, 8am to 6pm
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Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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£24.00
Unit Price ex VAT
- Learn More
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Description:
24x7x365
Per Device
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Coverage
24x7x365
Remote or On-Site options available
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Duration
1 Month
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Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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£29.90
Unit Price *Remote Ex VAT
- Learn More
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Microsoft 365 Server Support-as-a-Service Plans
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Description:
Remote Support
Server/Tenant Per Device
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Coverage
Week Days, 08.00 - 18.00
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Duration
1 Month
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Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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£55.00
Unit Price ex VAT
- Learn More
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Description:
On-Site Support
Server/Tenant Per Device
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Coverage
Week Days, 08.00 - 18.00
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Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
-
£67.00
Unit Price Ex VAT
- Learn More
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Description:
24x7x365
Server / Tenant Support
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Coverage
24x7x365
-
Duration
1 Month
-
Minimum Term
12 months
-
Number of tickets
per month?Unlimited
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£99.00
Unit Price ex VAT
- Learn More
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